Aber Living owns and distributes the Kamado Joe brand of ceramic grills and accessories in New Zealand. We provide after-sales service and support to our retailers to ensure you receive a prompt, efficient response to any enquiries you may have.
Our exclusive selection of Kamado Joe products is designed and manufactured to strict quality standards. To ensure your grill has a long life, please see our Care & Use guidelines.
Models covered
Classic Joe, Big Joe, Classic Joe Stand-Alone, Big Joe Stand-Alone, Kettle Joe and Joe Jr.
Limited lifetime warranty on ceramic parts
Kamado Joe warrants that all ceramic parts used in this Kamado Joe grill and smoker are free of defects in material and workmanship for as long as the original purchaser owns the grill.
5-Year warranty on metal parts
Kamado Joe warrants that all metal and cast iron parts used in this Kamado Joe grill and smoker are free of defects in material and workmanship for a period of five (5) years.
3-Year warranty on heat deflector and pizza stone
Kamado Joe warrants that the heat deflector frame and ceramic plate(s) and the pizza stone used for the Kamado Joe grill and smoker are free of defects in material and workmanship for a period of three (3) years.
1-Year warranty on thermometer and gaskets
Kamado Joe warrants that the thermometer and gaskets used in this Kamado Joe grill and smoker are free of defects in material and workmanship for a period of one (1) year.
When does the warranty coverage begin?
Warranty coverage commences on the original date of purchase and covers only the original purchaser. For the warranty to apply, you must register your grill. If a defect in material or workmanship is discovered during the applicable warranty period under normal use and maintenance, Kamado Joe will, at our sole option, replace or repair the defective component at no cost to you for the component itself. This warranty does not apply to labor, or any other cost associated with the service, repair or operation of the grill. Kamado Joe will pay all shipping charges on warranty parts.
What is not covered?
This warranty does not apply to damage caused by abuse or use of the product for purposes other than that for which it is designed, damage caused by lack of proper use, assembly, maintenance or installation, damages caused by accidents or natural disasters, damage caused by unauthorized attachments or modifications, or damage during transport. This warranty does not cover damage from normal wear and tear from use of the product (for example, scratches, dents, dings and chipping) or changes in the appearance of the grill that do not affect its performance.
This limited warranty is exclusive and in lieu of any other warranty, written or oral, express or implied, including but not limited to the warranty of merchantability or fitness for a particular purpose. The duration of any implied warranties, including any implied warranty of merchantability or fitness for a particular purpose is expressly limited to the duration of the warranty period for the applicable component.
The purchaser’s exclusive remedy for breach of this limited warranty or of any implied warranty shall be limited as specified herein to replacement. In no case shall Kamado Joe be liable for any special, incidental or consequential damages.
What will void the warranty?
Purchasing any Kamado Joe product through an unauthorized dealer voids the warranty. An unauthorized dealer is defined as, but not limited to discount clubs, big box stores or any retailer who has not been expressly granted permission by Kamado Joe to sell Kamado Joe products.
For more information please call Aber Living Customer Services on 0800 161 161.